Support
We typically respond within 1–2 business days.
Contact
Email us at support@crewfit.app. Please include:
- Your account email
- The version and build number shown at the bottom of Settings → Profile
- A short description of what you were doing and what went wrong
- Screenshots if helpful
Common Questions
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings → tap your name at the top → Subscriptions → tap CrewFit+ → Cancel Subscription. Your access remains until the end of the current billing period.
How do I restore a previous purchase?
Open the app, go to Settings → Subscription → Restore Purchases. Make sure you are signed in to the same Apple ID you used to purchase.
How do I delete my account?
Open the app, go to Settings → Account → Delete Account. This permanently removes your account, workouts, friendships, and submitted content. This action cannot be undone.
Why isn't my hotel showing up?
CrewFit+ ships with a curated list of hotels that crew commonly stay at. If your hotel is missing, email us with the hotel name, brand, and city — we add new hotels regularly. Make sure location permission is enabled in Settings → CrewFit+ → Location → While Using the App.
The app is showing the wrong workouts for my hotel.
Workouts are matched to a hotel's available equipment. If equipment is wrong, tap the equipment list on the hotel detail screen and submit an update — an admin will review it.
I'm not getting matched to my current hotel.
Hotel detection requires location permission to be granted "While Using the App." If you've denied permission, open iOS Settings → CrewFit+ → Location and select "While Using the App." Hotel detection happens when you open the app or move between hotels.
How do I report a bug or suggest a feature?
Email support@crewfit.app with as much detail as you can. We read every message.